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Paperless Environment Facilitates Significant Growth for Leading Insurance and Financial Services Company

Capture1 At Heffernan Insurance Brokers, a paperless environment is the rule rather than the exception. The Walnut Creek, California-based company, which specializes in commercial/private insurance and financial services, is ranked as the nation’s ninth largest privately held property/casualty agency by Insurance Journal magazine.*

Having experienced double-digit growth each year since its founding more than two decades ago, the company recognized the need for a technology infrastructure that could handle their workflows into the future. “Synchronizing the flow of information between our headquarters and seven remote offices became increasingly difficult because of our rapid growth,” said Mr. John Petersen, Chief Information Officer of Heffernan Insurance Brokers. “Our business processes were heavily reliant upon paper-based applications, forms and original documentation. Freeing ourselves from the time-consuming shuffling of paper would enable us to maintain our exceptional customer service levels and growth without a costlier increase in manpower.”

The etfile Electronic Document Management Solution In 2002, Heffernan Insurance Brokers embarked on a journey to transition all offline paper processes to digital documents using their existing proprietary client database application. To bridge their manual and online workflows, they turned to document management and workflow solution provider etfile for help.

etfile’s electronic document management solution is a leader in the industry and can be integrated with nearly any backend system using Canon’s high-quality scanning products for capturing hardcopy originals. The solution makes it remarkably easy for users to scan, label, classify and store paper documents, photos and e-mails, and have them automatically routed to the proper person’s workflow. etfile also includes a robust capability to search, find, verify,
retrieve and share documents once they have been scanned into the system.

Canadian Transpromo Leader Adding Second Océ JetStream Inkjet System for Rising Demand for Full Color Variable Communications

Trumbull, CT – July 13, 2010 – Océ, an international leader in digital document management and delivery, announced that Canadian transpromo leader, Symcor, will add a second Océ JetStream® 1500 color inkjet system this summer to support its thriving transpromo business.

Symcor, the biggest transactional printer in Canada, has led its market in bringing transpromo communications to financial customers. Their first Océ JetStream printer helped Symcor make the strategic shift from basic transaction and conventional monochrome printing to full color variable output. With the second Océ system in Toronto, Symcor will reinforce its commitment to transpromo leadership with the quality and production power to dominate the Canadian market. "Océ was very supportive in understanding our business model, and this was critical for us," said Normand Allard, Director of Product Management at Symcor.

Prepared for New Business

The full-color Océ JetStream 1500 inkjet digital printing system is designed to maximize productivity in corporate and commercial print environments. The printer produces full-color variable data output at ultra-high speed with exceptional quality, and supports monthly duty cycles of up to 40 million impressions.

Symcor's first Océ JetStream system was installed a little over a year ago. It now runs at full capacity as it handles the additional color business. To continue adding new accounts, Symcor couldn't be caught short on capacity and recognized the need for a second system.

Océ Showcases Innovations in Geographic Information Systems Printing, Workflow at 2010 ESRI International User Conference

July 12, 2010, San Diego, CA – Océ, an international leader in digital document management, will display its latest solutions to help Geographic Information Systems (GIS) operators improve print quality, efficiency and workflow at booth #2507 during the 2010 ESRI International User Conference, July 12-16 in San Diego, CA.

"The Océ solutions on display at this year’s user conference easily integrate with ESRI applications to provide the ESRI user community with the fastest, most productive and easiest to use large format color printing systems, able to handle the largest and most complex of GIS files." said Sal Sheikh, Vice President, Marketing, Océ Wide Format Printing Systems division of Océ North America.

Capture and Print Complex Information at World Class Speed

Layers of complex imagery and data are necessary to produce intelligent maps that enable proactive decision making. Unfortunately, limitations within existing large format print technology often cause GIS operators to remove layers of critical information. Maps are scaled back prior to printing because printers lack sufficient processing speed and cannot handle the required file size, detail or depth.

During the conference, Océ will display an innovative solution to solve plotting issues in GIS workflows ™ the Océ ColorWave® 600 printer. This all-around productive system ensures users can meet tight deadlines without sacrificing layers of detailed information. The printer can produce up to 30 full color 30" x 42" maps per hour and the embedded Océ PowerM® Plus controller ensures processing times of complex GIS files are not a bottleneck.

Additionally, innovative Océ CrystalPoint® technology delivers instantly dry prints, so GIS maps can be handled, stacked or folded immediately. All images are waterproof, which means maps can be provided for field work in all conditions when printed onto durable Tyvek® media. The 42-inch-wide printer holds up to six media rolls, each holding up to 650 feet of inexpensive, uncoated plain paper. This unprecedented media capacity reduces media loading and saves time.

For more information on how GIS operators can improve the overall quality of prints and increase efficiency within the print workflow, download the Océ PDF "Solving GIS Plotting Issues in GIS Workflow".

Océ ColorWave 300 System Features World's First on Top Stacker for Inkjet Media

    June 30, 2010, Trumbull, CT – Océ, an international leader in digital document management and delivery, today announced the new Océ ColorWave® 300 Top Delivery Tray. This is the world's first stacker that stacks many types of inkjet media on top of the printer, reducing space requirements to a minimum.

    Océ ColorWave 300 Top Delivery Tray Ensures Reliable Stacking

    Traditionally, collecting and stacking large format inkjet prints is cumbersome. Prints are usually delivered in a tray or bag in front or behind the printer. As a consequence, the order of the prints gets lost, and it can be troublesome finding the right print. Moreover, there is also a high risk of damaging the print. This situation can be improved with a flat stacking table behind or in front of the printer. However, these tables not only occupy considerable floor space but also consume significant energy by applying a heated roll to flatten out the curl of the inkjet media.

    With the Océ ColorWave 300, Océ introduced the world's first true single footprint multifunctional system for large format color and B&W documents. When mounted on top of the Océ ColorWave 300 system, the Top Delivery Tray can stack up to 50 sheets of inkjet media.

Océ Receives GEICO Partnership Excellence Award

June 23, 2010 – Trumbull, CT– Océ, an international leader in digital document management and delivery, announced that it has been awarded the 2009 GEICO Partnership Excellence Award. The award recognizes individuals and organizations that, through partnerships with GEICO, demonstrate their dedication and customer-focused service.

"Océ demonstrated these qualities and more in the work they conducted with our company, and we are proud to present Océ with an award showing our appreciation for continued excellence in service to GEICO and our customers," said GEICO Regional Vice President, John Izzo.

Demonstrating customer service excellence

"Océ is extremely proud to receive this honor from GEICO in recognition of our customer focus and dedication. It's also an honor to have GEICO as a customer," said Mal Baboyian, President, Océ North America, Production Printing Systems division. "Receiving this award validates our focus on delivering exceptional customer service to help our customers succeed. 'Customer First' is a core Océ value, and it is engrained in everything we do."

GEICO serves nine million auto policyholders and insures more than 16 million vehicles. This makes it the third-largest private passenger auto insurer in the United States, as reported by A.M. Best 2008 market share data. GEICO provides 24-hour service, 7 days a week, 365 days a year. They expect nothing less of their printers.

Canon Wins BLI Summer 2010 “Pick” Award for Print Management and MPS Solution

Buyers Laboratory Inc. (BLI), the world’s leading independent evaluator of document imaging products and solutions, has announced its Summer 2010 “Pick” winners honoring outstanding document imaging software solutions. BLI’s prestigious “Pick” awards acknowledge the top-performing document imaging solutions evaluated in BLI's lab during the previous six months. Canon imageWARE Remote 3.5, from Canon U.S.A., has been named Outstanding MPS/Print Management Solution by the editors at BLI.

“Document imaging solutions are proving to be the lifeblood of the industry,” noted BLI Managing Editor Daria Hoffman. “From the capture solutions that digitize and route hardcopies to the management software that helps customers retrieve files to the assessment and print management tools that enable a dealer to deliver managed print services, these solutions help resellers engage and retain customers in an environment where hardware alone has been a tough sell.”

Canon U.S.A. Takes BLI’s Top Honors for MPS Solutions

Targeted at Canon’s authorized resellers, Canon imageWARE Remote is a print management solution that delivers crucial information to service operations, and can serve as the backbone of an MPS (managed print services) practice. It automates meter collection, provides real-time diagnostics and alerts for consumables and error conditions, and, in combination with Canon’s Content Delivery System (CDS), allows for offsite firmware upgrades. It also enables better understanding of an organization’s fleet and output, which helps with equipment rightsizing.