NEW YORK (February 25, 2009) – Océ Business Services, a leader in document process management and electronic discovery, today introduced the Océ MAX™ Advanced document performance management system. This next-generation Internet application features advanced functionality and flexibility that enables clients to use information to reduce document management costs and improve operational efficiency.
Océ clients targeting continuous improvement in their document processes are leveraging the power of Océ MAX. The Océ manager for one client – a major telecommunications company – installed Océ MAX to monitor mail center performance. After noticing an increasing amount of overnight mail across nationwide locations, the manager engaged the Océ Best Practices team for a Six Sigma® project, including an analysis and recommendations. The project resulted in a new process that saved the client $500,000 in the first year.
Océ MAX Advanced applies Six Sigma tools and methodologies that enable Océ clients to measure, benchmark and continuously improve their outsourced document activities, such as print/copy and mail center management.
The new offering is designed for large organizations with multiple sites and services. Features include: near-real-time volume and performance reports; customizable, dynamic reports based on the client’s input; customizable dashboards including "stop light" performance management of metrics critical to the business; and, automated email alerts.
Océ Business Services also offers Océ MAX Standard, a web-based system that is available to organizations requiring basic performance reports and standardized metrics.
"Océ MAX technology makes it easier for companies to outsource essential document processes with confidence," notes Elizabeth Halaki, chief marketing officer for Océ Business Services. "Clients can rest assured that their service level agreements and key performance indicators are systematically monitored against business objectives and agreed-upon performance standards."
About Océ Business Services
Océ Business Services is a leading international provider of document process outsourcing services and technology to businesses and the public sector. By improving and managing non-core yet critical document processes, Océ Business Services enables organizations to reduce costs, increase efficiency, mitigate risk and improve operational performance. Océ Business Services’ solutions span the document lifecycle, from creation through disposal, including business records, eDiscovery, imaging, print and mail management. Proprietary service delivery methodologies apply Six Sigma® to improve results. To learn more, visit http://www.obs-innovation.com.
About Océ
Océ is a leading international provider of digital document management technology and services. The company's solutions are based on Océ's advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives – locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.
Océ employs around 23,000 people, with 2008 revenues of approximately $4.3 billion, operates in more than 90 countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, Romania and Singapore. Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT and Vancouver, BC. North American revenues represented approximately half of Océ's worldwide business in 2008, and employment is approximately 10,000. For more information about Océ, visit www.oceusa.com. Outside the U.S., consult www.oce.com.