October 22, 2008 - Trumbull, CT - Océ announced the unveiling of its new Customer Experience Center in Boca Raton, Florida to an audience of 35 industry press and analysts. Attendees also received a briefing on the latest Océ technology innovations.
"To Océ, customer satisfaction is about taking a 360 degree view of our relationships and making sure we are addressing all needs. The Océ Boca Raton Customer Experience Center demonstrates that we offer the broadest portfolio of products, programs and services to help our customers outperform the competition and thrive under the best and worst of economic conditions," said Océ Production Printing Systems President, Mal Baboyian.
The world-class eighteen thousand square foot Océ Customer Experience Center exposes visitors to the breadth of Océ digital hardware and software solutions, from office, corporate and transactional environments to graphic arts, wide format display graphics and technical documentation. "The new Océ facility is incredible," said BERTL® Managing Director, Margie Davis. "Customer-driven initiatives like this one are extremely valuable in helping companies make the best decisions concerning their technology investments."
Baboyian also shared Océ’s progress in advancing technology through innovation. "Innovation delivers important returns for businesses, and it can be a key driver of growth and profitability. We are serious about using innovation to take a leadership role in transaction, TransPromo, digital book printing and mid-tier Graphic Arts markets," he noted.
Through a wide range of product demonstrations, Océ displayed its innovative approaches across applications, environments and systems, most notably with advances in color toner and inkjet technology. The Center also houses a comprehensive suite of hardware, software and services to help customers capitalize on TransPromo opportunities. In the wide-format space, Océ leads the AEC market with transformative products like the Océ Arizona® 350 GT and Océ ColorWave™ systems. These innovations help customers print more applications on more types of substrates with exceptional quality and unprecedented versatility.
"The Océ Customer Experience Center couldn’t come at a better time because in today’s uncertain market, it is more important than ever to make the right technology decisions. Strategic investments in the right technology can make all the difference to help improve efficiency and capture growth when conditions improve," said Dave Erlandson, General Manager of Caslon & Company, Inc. market intelligence service offerings. "The new Océ facility gives visitors a broad perspective on how to best approach their printing and document strategies both today and long term."
The event offered an array of sessions with content ranging from Océ color solutions to powering productivity through workflow to "beyond the ordinary" Graphic Arts applications. Many of the technologies presented at the unveiling of the Océ Customer Experience Center will also be showcased in Océ Booth 2400 at the upcoming GRAPH EXPO® conference.
"Our story is one of developing technology ahead of the curve, of going green before it was fashionable," said Guy Broadhurst, Vice President of New Technology and Client Development, Production Printing Systems, Océ North America. "We lead the market in continuous feed placements, and our products offer the highest uptime and reliability in the industry. Océ production printers help direct mailers and commercial printers achieve greater productivity, cost efficiency, while delivering more value through Job Appropriate Color. With the launch of this new facility, we can partner with each customer to find the best, most innovative approach to their current challenges and future goals."
About Océ
Océ N.V. is a leading international provider of digital document management technology and services. The company’s solutions are based on Océ’s advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives -- locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.
Océ employs around 24,000 people, with 2007 revenues of approximately $4.6 billion, operates in more than 90 countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, Romania and Singapore. Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT and Vancouver, BC. North American revenues represented approximately half of Océ’s worldwide business in 2007, and employment is currently 11,000. For more information about Océ, visit www.oceusa.com. Outside the U.S., consult www.oce.com.