Needs Assessment

River Bend Business Products will rely on the following information to properly analyze your business technology needs. This information will remain strictly confidential. The submission of this form places no continuing obligation on either you or River Bend Business Products. Please contact us if you have any questions.

Name of Business: *

Contact Name: *

Title: *

Phone: *

Email: *

Number of employees: *

Industry: *

1. What is your current technology support model?:

2. Do your end-users currently have access to a helpdesk for their desktop issues?:

3. What is your current satisfaction level with your technology on a scale of 1-10? (1 is low, 10 is high):

4. Do you have any immediate technology concerns? (Security, training, SPAM, Data backup, etc.):

5. How are your communication systems functioning on a scale of 1-10? (1 is poorly, 10 is perfectly):

6. Do you have a specific line of business application (web based / Client-server)?:

If yes, Please list:

7. What customer relationship management (CRM) system do you use for sales management and/or customer support? (Please specify):

8. What accounting software do you use? (Please specify):

9. How many computer users do you have? Laptops? Desktops?

Total Users:: #

Laptops:: #

Desktops:: #

10. How many Network devices do you have?

Physical servers::

Virtual Servers::

Printers::

Firewall::

Other Devices::

	None	1	2	3	4	5	6	7	8	9	10
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Needs Assessment