As a fiercely independent dealer of office products competing against large corporate chains, big box stores, mega-store giants and mail order behemoths, River Bend Business Products understands that while we are always very price competitive, exceptional personalized service is what makes us stand out.
When you call any of our locations, you will be greeted by a live, locally based customer service advisor with the ability to help with any of your questions or concerns. When you choose to partner with us you are assigned an experienced team consisting of an outside sales manager, an inside customer service advisor and a highly trained service technician for any equipment related needs you may have. Our team of consultants will not only answer your questions, they will offer expert advice as they help you decide which products best meet your needs.
Exceptional Technical Service
Award Winning Technical Service
The River Bend Business Products technical staff is one of only 16 independent Canon dealers nationwide and the only one in Minnesota to have been recognized in 2014 as attaining certification for superior technical achievement by the Association of Technical Service Professionals. What that means to you and your business is that when partnering with us for technical service, you can be assured you will be assigned an experienced, highly educated and well trained service professional. Our ATSP certification also assures you that our technicians possess the most up to date knowledge and skills available to optimize the productivity of your equipment investment.
Unparalleled Service Response Time
While the accepted industry standard for response to emergency service is usually stated at 4 hours and many times not achieved, River Bend Business Products' average response time is 1 hour and 31 minutes for our entire coverage area. If under Maintenance Agreement with us you can expect we will be there quickly to minimize downtime and keep you working productively.
Parts Availability and Quality Assurance
Not only do we respond quickly but our technicians carry appropriate parts for the equipment we service. We excel at diagnosing a problem and taking care of it on our first visit. No showing up 4 to 8 hours later to tell you "parts need to be ordered" leaving you in no better position than you were when you called. Your assigned technician knows your equipment, how it is used and your usage volume. This advantage allows planned parts replacement before an emergency call is necessary. Since our inception in 1982 we have been providing planned Quality Assurance visits based on product and volume. Our unique QA program has proven over time to greatly reduce the number of emergency calls, extend the life of equipment and increase productivity.
Exceptional Business Support
Exceptional Customer Care
When you call any of our locations, you will be greeted by a live, locally based customer service advisor with the ability to help with any of your questions or concerns. Providing you with the best customer service in the industry is our most important mission. When you choose to partner with River Bend Business Products, you'll immediately be assigned an experienced team consisting of an outside sales contact, an inside customer service advisor and a service technician for any equipment related technical problems you may have. Our team of consultants will not only answer your questions, they will offer expert advice as they help you decide which products best meet your needs within your budget.
Total Satisfaction Guarantee
When you choose River Bend Business Products as your business partner, we expect you'll be totally satisfied with the performance of our products and services. If not, we will do everything in our power to make you happy. We just ask that you make us aware of any disappointments. We can not fix problems of which we are unaware. We guarantee we will do everything in our power to make you satisfied. Of course, some reasonable restrictions apply.
Next Day Delivery
We understand that the products we provide are an essential part of keeping your office flowing efficiently. We also understand that in today's economy, you do not want your money tied up in large amounts of supply inventory. With our just in time delivery method we can provide any location local or nationwide with next day delivery. Select from over 46,000+ items with the assurance that 95% can be delivered tomorrow with qualifying orders.
Customized Purchasing Programs
From small local businesses to large corporations to schools and government, we have programs designed for your benefit. With help from our team of outside sales managers and in house expert advisors, we can customize any program to meet your specific needs. When you utilize more areas of products and services we offer, the savings and benefits become even greater.
An Interactive Web Experience
Our newly redesigned web catalog uses state-of-the-art technology to make your online purchasing experience faster and easier than ever! Now you can save even more time and increase your productivity by accessing our feature rich purchasing system.
Convenience of Our Retail Business Centers When you shop with River Bend Business Products, you can reduce your reliance on other suppliers to help you run your business. Our Retail Business Centers, with three locations conveniently located in southern Minnesota, are full-service business supply centers where you get personal service, high-quality products and a great price. Don't forget our full service copy center for all of your business printing needs.